When I posted my blog entry about CitizenM Amsterdam City, I did it out of sheer excitement. I loved the hotel so much that I couldn’t wait tell everyone about it.
Given the hotel’s extraordinary quality, I eschewed the traditional, serious tone that most reviews take and purposely had fun with my reminiscence and description of the hotel’s every nook and cranny. Hence that whimsical, half-jesting plea at the end of the review to CitizenM people for some sort of discount on my next stay in lieu of my free promotion of the hotel in my site.
I then emailed CitizenM, gushing over my recent experience with the hotel as well as furnishing a link to my site. Yes, I confess. I’m one of those people who write to companies about their products and services. But I write not just to complain but also to praise and give suggestions.
Most companies send auto-reply messages before a real person actually follows up later on. Others never reply (which makes me wonder why they even bother giving out email addresses on their website). A few others take forever to reply (but it’s still better than not replying at all). And then there’s the select few who reply quickly and even get someone to personally email you something relevant (rather than just send some generic reply).
CitizenM belonged to the last category. The reply was very quick and it was personally signed by someone from their PR department. And it made me happy. So I made a short comment about it on Twitter.
Then the other evening, I saw this comment:-
…and I was absolutely dumbfounded!
Woot! Take me, take me, the next time you go there. =)
That is great. Lennert really do their part to appreciate and accommodate costumer’s feedback. also good news for you!
Awesome! That’s unheard of these days. And I’m with wits, take us along the next time you go! (Wouldn’t that be seriously awesome? Hehe.)
these companies deserve a commendation. actually, when I choose a product, I also take into consideration the customer service. nice!
ohhhh i wish the favors are transferable! ^-^
we’re in amsterdam on the 2nd week of september, i want to hit the fabric market!
this also shows how so many companies utilise social networking tools nowadays. hmm i wonder when i can go to amsterdam again? :)